Why should my business consider using a collection agency? What businesses use a collection agency?
Collection agencies are used to recover outstanding receivables this leads to an increase in profit, therefore any company, regardless of size can utilize the services of a third party collection agency.
What type of collections do we handle?
KMA is a full service collection agency. We service commercial, retail, and medical claims. We have a fully staffed legal facilitation department in the event the account needs litigation.
When does an account become a delinquent account? When can I send an account to a collection agency?
As soon as the patient leaves without paying your office you can consider the account as delinquent. You can send the account to collections that day.
How will KMA help my company earn more profit?
By using KMA your company will reduce your accounts receivable monthly budget by lowering costs your company would spend on recovery. In addition, increases in recovery percentage means that our programs actually pay for themselves. Our low rates and large variety of custom programs will increase your bottom line.
What makes KMA different?
Our commitment to excellence separates KMA from other agencies. "Our first in class" customer service along with the attention we give to each account placed. At KMA we treat each and every account with the same high standard.
Debtor Training: KMA believes that the ultimate goal of collections should be to educate the consumer, giving them the tools they need to end the cycle of delinquency.
What type of security features does KMA have to ensure our customers privacy?
Our firm understands that due to the nature of the industry it is imperative that all communications are secure. Our procedures and guidelines include encrypted emails, secured web pages and high-level security software. Our security procedures and guidelines don't end at our front door. Our third party vendors must adhere to our security policies to ensure that our client's and customers are well protected.
How will KMA Maximize recoveries?
Highly Trained Staff: Each member of our staff is highly trained in accounts receivable recovery and is armed with the latest advances in technology .Our account representative’s training insures that your receivables are recovered in a timely and professional manner. This commitment to training and technology is the foundation upon which KMA is built.
Professional Skip Services: KMA employs state of the art skip-tracing technology and a highly trained staff to locate debtors who seem hard to find.
How important is customer service to KMA?
KMA provides at least one CSQA (Customer Service/Quality Assurance) representatives per client. This insures our client's expectations are met and a live representative is always available to assist.
