Kessler & Mortorano Associates merged with CNK Consultants, Inc., a debt collection agency that was established in August 2000. The agency was incorporated with the vision that merchants of the credit and collection industry deserve an agency that can provide top notch service.
KMA refers to this top notch service as their "first in class" service. KMA offers our clients a full service collection agency that is comprised of state of the art technology, well-trained, motivated team of collection professionals. Our seamless blend of technology and collection professionals integrates profitable recovery strategies for our client's credit and collection concerns. Our purpose is to earn the respect, confidence and loyalty of our clients through education, consultation, negotiations and strict compliance with local, state and federal regulations.
Our staff receives continuous training on how to generate the most return on your investment. Our management staff attends industry training conferences to keep our staff acutely aware of any changes in local, state and federal laws. Our collection staff members have the expertise to overcome your toughest debtor's objections and stall tactics.
KMA specializes in commercial collections, financial/banking collections, medical collections, telecommunications, debt purchase and account servicing for debt buyers. Our collection services are designed to help you improve your debt recovery rates and enhance your balance sheet while maintaining your valued customer relationships. Our infrastructure and call center capabilities combined with our expertly trained collection staff, can rapidly respond to any of your collection requirements.
Our ability to quickly and efficiently evaluate, analyze, liquidate and maximize recovery on every account worked, while safeguarding the client debtor relationships. KMA has been liquidating debt at an average of 27.77% while the national average for collection agencies and attorneys is 22% per year.
This above average success is directly attributed to KMA's primary focus on direct-debtor communications. As expected, we generate the required mailings along with additional correspondences that are all FDCPA compliant and correctly explain our client's rights as well as the debtor's obligations. Follow-up calls by collection professionals implementing our collection techniques, maximize the successful recovery of client accounts. We do not believe letters alone or the small percentage of calls that trickle in from those mailings is the most efficient means to provide our clients with a maximum return. This distinctive direct-debtor communications by our staff, that is acutely aware of the appropriate laws and continually tutored in our techniques of promoting professional communicative skills, is what makes the difference in recovering money owed. Successful recovery techniques make debtors want to resolve their outstanding accounts. Our recovery techniques achieve this objective.
Our computerized state of the art debt recovery system improves our communicative efforts with clients and debtors. Accounts can be retrieved instantly with full history of collection activity and detailed personal information. Additionally, through the extraction of such data, we can provide you with monthly trust statements, active account statements, collections audit reports, new account acknowledgments, account inventory reports and updates priority accounts. Our phone system capability, including a state of the art predictive dialer, IVR and digital voice recording allows our collection specialists to work a high volume of accounts each day. We have integrated the most advanced collection software with a state of the art computer network that allows us to customize and prioritize every client's accounts according to their individual needs. In the many years we have been servicing our client's accounts our recovery process has evolved into one of the most sophisticated efficient and effective in any area of the collection industry.
